Sculpt Studio Receptionist

About Sculpt Pilates

Sculpt is a comprehensive mat and reformer Pilates studio, known as Cape Town's urban sanctuary for movement, discipline, and community — and now bringing that same experience to Johannesburg. We blend classic Pilates principles with fresh innovation, offering 100+ classes a week, 7 days a week. Sculpt is more than a studio; it's a space where Pilates, coffee, and connection come together.

We're looking for a warm, organised, and tech-comfortable Receptionist to be the face of Sculpt — the first hello and the last goodbye for every client who walks through our doors.

The Role

As Sculpt's Studio Receptionist, you'll manage the day-to-day front-of-house experience : welcoming clients, running the front desk, and keeping our studio calm, tidy, and on schedule. You'll also be the operational backbone behind the scenes, managing bookings and class schedules across our online fitness platform (Octiv), so members can move seamlessly between browsing, booking, and showing up for class.

This is a hands-on, people-first role for someone who takes pride in creating a great first impression, thrives on structure, and is just as comfortable troubleshooting a booking system as they are greeting a client by name.

Key Responsibilities

Front-of-House & Client Experience

• Warmly welcome clients and visitors as they arrive for classes

• Check clients into classes and manage walk-ins, waitlists, and last-minute changes

• Answer studio phone calls, WhatsApp messages, DMs, and emails promptly and professionally

• Handle client queries about class packages, pricing, memberships, and studio policies

• Support new client onboarding — sign-ups, studio orientation, and first-class guidance

• Maintain a calm, welcoming, and well-presented reception and studio space at all times

Bookings & Systems Administration

• Manage class bookings, cancellations, and schedule updates on Sculpt's online booking platform (Octiv Fitness)

• Keep class schedules, instructor changes, and capacity limits accurate and up to date

• Process membership sign-ups, package purchases, and payments through the booking system

• Monitor and manage class waitlists, no-shows, and late cancellations per studio policy

• Maintain accurate, up-to-date client records and communicate system issues to management

Studio Operations

• Open and/or close the studio, including basic setup of the reformer and mat class spaces

• Manage retail and studio stock (water, towels, grip socks, merchandise) and flag re-orders

• Support light administrative tasks — reporting, stock counts, studio communications

• Assist with coordinating instructor schedules and covering shift handovers

• Uphold studio cleanliness and safety standards in the reception and class areas

What We're Looking For

Essential

• Previous experience in a receptionist, front-desk, customer service, or hospitality role

• Strong basic computer literacy — comfortable learning and working across booking software, email, and messaging platforms (experience with Octiv, MindBody, GlofoxOrbit, or similar fitness booking platforms is a plus)

• Excellent communication skills and a warm, professional client-facing manner

• Highly organised, with strong attention to detail and the ability to multitask during busy periods

• Reliable, punctual, and comfortable working a schedule that includes early mornings, evenings, and/or weekends (studio operates 7 days a week)

• A genuine interest in health, wellness, and movement

Advantageous

• Experience working in a Pilates, fitness, or wellness studio environment

• Familiarity with class-based fitness booking systems

• Basic experience with social media / studio communications (Instagram, WhatsApp Business)

What Success Looks Like

• Clients feel welcomed, known, and well looked after from the moment they arrive

• The class schedule and booking system are accurate, current, and error-free

• Front desk operations run smoothly with minimal disruption to instructors or clients

• Studio administration (stock, records, reporting) is consistently up to date